Why go to Dolphin Bathrooms?

I've been trying to convince my wife to invest in improving our bathroom. After the problems we had with our kitchen, it's a hard sell. However, I've made progress of late after suggesting that people thought twice about visiting us because of its poor condition.

My wife, ever contentious, looked up three possible providers. Dolphin Bathrooms was the most attractive because it came with a recommendation from family, they have a 50% sale and they looked mid-range in terms of cost and quality.

After making an enquiry online, she had a phone call back on the same day to arrange an appointment. However, they called back the same day to rearrange the date, putting the visit back six days. Two days letter, we received a brochure in the post with a confirmation letter (albeit for the previous meeting date). So far, we were impressed.

However, 20 minutes before the visit, my wife had a call to say that the member of staff was off sick and asking to re-arrange. We did so, reluctantly.

This morning, one hour before the appointment, they called again, ostensibly to find out about parking. You can park opposite our house and pay at a meter (it's about £1 for an hour). At the end of the conversation, the Dolphin rep mentioned that the person coming to see us was "running a little late". When pressed as to how late, the rep said that they would be with us "around 1pm" - two hours late.

When my wife said that this was not acceptable, the person apologised, but did not offer any alternative. We cancelled the appointment.

As it currently stands, we won't be buying a bathroom from Dolphin. Not so much, why buy a bathroom from Dolphin as 'can anyone buy a bathroom from Dolphin'?