Matthew Taylor of the RSA (a Newscounter client)has developed the notion of a framework to judge the credibility of an apology. It's particularly appropriate, given the apology of senior bankers to the treasury select committee.
We've developed it into a graphic for him, so that it can stand alone as a reference point for judging future apologies. Matthew's already done media interviews on the art of the political apology so hopefully it will further reinforce his insight in this area.
Me and My Books
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The Daily Mail runs a feature on Fridays called Me and My Books. This week
they asked to contribute. Well, it would have been rude not to!
WHAT BOOK…
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1 week ago
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