Wednesday, 31 December 2008

Dyson's - they're great when they break

I got a Dyson a couple of years ago. We needed a new vacuum cleaner, my wife was not thinking about the cost properly and I persuaded her to get a Dyson because they look cool and are as manly as you can hope for from a vacuum cleaner.

Recently, I wondered why we bothered. It stopped working after less than two years. That's when I realised how great Dyson's really are. Why? Because:

1. They come with a five year guarantee

2. The helpline is really well run, with long opening hours and staff who seem to know what they're talking about

3. The Dyson is so well designed with colour coordinated parts that you can take it apart yourself (with instruction from the aforementioned helpline) to find out what's wrong and fix it. It's so good that even the individual components have diagrams so you don't need to resort to an instruction manual.

Now I would always by a Dyson, not just because they're the Apples of their field but because they are so well built.

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