Wednesday, 3 December 2008

UK2 - thanks

I had a problem with UK2 recently. (The next paragraph is boring).

I registered a domain that I no longer needed. I received automated emails warning me of renewal which I ignored, because the card that I used to pay for the domain was no longer valid. I then received an email warning me that the payment would be processed anyway unless I cancelled the order. I replied to the email and received no response. I then got an email saying it had been renewed and I had to pay some sort of fine. They had no record of my email but waived the payment; a truly decent thing to do as I hadn't complied with their procedure.

UK2 thanks - and if you monitor your online reputation - I recommend you to anyone thinking of buying a domain name.

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