Wednesday, 21 January 2009

HMRC: thanks for the good service

I often use this blog to criticise companies with poor customer service. It makes me feel better, helps identify if there are customers in a similar position and I like finding out whether companies monitor their online reputation. Today, I hope that HMRC is monitoring its reputation.

I had to speak to the tax office today to reduce the bit of my tax bill on account and to reschedule payment of my last return. Ok, so I was on hold for a bit but that's my fault for leaving it so late. But by the time I got through, my tax bill on account had already been reduced (I filed my return last week). And my proposal for rescheduling payments was accepted with minimal fuss.

The whole process took about 15 minutes, was reasonable, well-explained and not in the least patronising. Thank you, HMRC.

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